9/11 Changed How the U.S. Buys IT
In the wake of the 9/11 attacks, it's not the airport scanners or chemical sensors that have made the biggest difference in making the country safer. It's a change in the way the government does business.By many accounts, the improvements in technology use by the U.S. government following the Sept. 11 terrorist attacks have been few, expensive and mostly ineffective. Critics point to airport scanners that travelers hate and that have so far failed to uncover or foil new attacks. "Most of the innovation that has occurred is in protecting against chemical, biological or radiological attacks," said Ken Rehbehn, principal analyst for the Yankee Group. "But these systems are specialized and are not part of the day-to-day life of the public-safety community. They stand as silent sentinels."
Rehbehn noted that while sensors such as the ones that populate the tops of buildings in Washington, D.C., might help first responders learn the type of attack that took place, they do little to help the critical work that first responders must perform when reacting to an attack.