FCC Consumer Website Offers Telecom Information
Want to know more about SAR? Bill shock? Broadband rates? The FCC has launched a Consumer Help Center portal to empower consumers to read up, leave comments or file complaints themselves.The Federal Communications Commission is launching a Consumer Help Center Website, where consumers can get the latest information about telecommunications issues raised before the FCC, seek tips before making communications purchases, express their opinions and file complaints. "Our new Consumer Help Center makes it easy for consumers to learn about our work and take action," Joel Gurin, chief of the Consumer and Governmental Affairs Bureau of the FCC, said in a statement. "Here, in one place, consumers can do a number of things, such as read about consumer issues, get practical advice for avoiding problems, file a complaint comment on our rulemakings or read what our FCC experts are saying in our Consumer Blog."
Prominent consumer issues currently highlighted on the site include online security and privacy concerns, information on broadband speeds and how to test them, early termination fees and "bill shock." The site was announced July 27.