Business Service Efficiency

 
 
By Chris Rixon  |  Posted 2009-11-02 Email Print this article Print
 
 
 
 
 
 
 


Expand your field of vision to business service efficiency

IT is under intense pressure from senior management to improve service while holding budgets flat. IT has been striving to meet this mandate through server consolidation, server virtualization, configuration management, energy efficiency improvements in desktops and laptops, and IT process improvement through implementation of best practice processes such as those outlined in the IT Infrastructure Library (ITIL).

Most IT organizations have been addressing these issues separately, with varying levels of success. The key is to address all of them under a single, holistic, systemic approach that strives to increase your overall efficiency in delivering business services. Toward this end, expand your field of vision from saving energy to increasing business service efficiency. Focus your resources on the things that matter to your business. You'll achieve the following financial, operational and environmental gains as a result:

1. Financial gains: For every physical server you eliminate, you can save nearly $500 a year. Turning off client computers when they are not in use can save about $40 per desktop PC and $20 per laptop each year.

2. Operational gains: By doing more with less equipment, you can add services without increasing your data center staff or data center space. What's more, you'll simplify the IT infrastructure, making it easier and less costly to manage and support.

3. Environmental gains: You'll free up an estimated 6,000 kilowatt hours a year for every server you eliminate-6 million kilowatt hours per year if you eliminate 1,000 servers. That's enough electricity for nearly 1,500 homes for a year in some regions.

Leverage BSM solutions to make IT more efficient and green

BSM provides a natural process framework to address business service efficiency across all IT areas including service design, service operation and service support. BSM captures IT as a service delivery function, focusing on managing the IT infrastructure by business service instead of by device. You approach service management from the business user's perspective, determining what services are important to the business and finding ways to deliver those services most efficiently.

This approach is a practical and effective one that allows you to go green without the disruption and cost of wholesale replacement of computing hardware with newer green machines. The simple first step requires only a small capital outlay but it sets the stage for incremental and continual improvements to efficiency. What's most exciting about this approach is that it lets you achieve huge cost savings while positioning IT as a socially responsible corporate citizen that is doing its part for energy conservation.

Chris Rixon is Director of Field Marketing EMEA at BMC Software. Chris has 18 years of experience in IT and has held a variety of roles in systems development, architecture, sales and marketing. In the last eight years, his focus has been on IT systems management technologies and their role in making technology infrastructure more stable, agile and efficient. Chris also addresses issues related to green IT and business service management, discussing the impact of these topics on IT and business. He can be reached at Chris_Rixon@bmc.com.




 
 
 
 
Chris Rixon is Director of Field Marketing EMEA at BMC Software. Chris has 18 years of experience in IT and has held a variety of roles in systems development, architecture, sales and marketing. In the last eight years, his focus has been on IT systems management technologies and their role in making technology infrastructure more stable, agile and efficient. Chris also addresses issues related to green IT and business service management, discussing the impact of these topics on IT and business. He can be reached at Chris_Rixon@bmc.com.
 
 
 
 
 
 
 

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