Negotiating Customer Expectations

 
 
By John Suit  |  Posted 2009-08-12 Email Print this article Print
 
 
 
 
 
 
 


Negotiating customer expectations

The real question is what customers expect from their thresholds. This is something that you will ultimately have to negotiate. Most application owners would prefer to be over-allocated to account for the unanticipated, which translates to ongoing waste of memory and storage.  Achieving a balance between usage and capacity will ultimately enable the lowest cost VMs for your customers and applications owners, extending the usable life of your existing servers, storage area networks (SANs) and network infrastructure.

Finally, through this process, several optimal VMs will be identified within a threshold negotiated with the application owners. These VMs can be converted to templates for future provisioning.

Clearly, this manual process would benefit greatly from an automated process that takes into account dynamic changes in your environment, as well as input from your customers. Until those products are available, you can reduce, reuse and recycle some of your most optimal VMs through this process.

John Suit is Principal Founder and CTO of Fortisphere. John founded Fortisphere in 2006, and is responsible for developing the core technology behind the Fortisphere product suite. Prior to founding Fortisphere, John was the founder and CTO of SilentRunner, a successful company that was ultimately sold to Computer Associates. John has held several leadership positions at both vice president and CTO levels, and he has invented and launched countless new products in the security space.

John continues to advise the Department of Defense and Directorate of Central Intelligence in the areas of virtualization security and management, as well as information operations. He can be reached at john.suit@fortisphere.com.




 
 
 
 
John Suit is Principal Founder and CTO of Fortisphere. John founded Fortisphere in 2006, and is responsible for developing the core technology behind the Fortisphere product suite. Prior to founding Fortisphere, John was the founder and CTO of SilentRunner, a successful company that was ultimately sold to Computer Associates. John has held several leadership positions at both vice president and CTO levels, and he has invented and launched countless new products in the security space. John continues to advise the Department of Defense and Directorate of Central Intelligence in the areas of virtualization security and management, as well as information operations. He can be reached at john.suit@fortisphere.com.
 
 
 
 
 
 
 

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