eFiles: June 11, 2001
The next big thing: Field service; Energy companies not plugged in?E-SERVICES
The next big thing: Field service Recognizing that success means keeping customers happy even after theyve bought your product, companies are increasingly emphasizing customer and field service. The Yankee Group Inc., in Boston, estimates that revenues of field service software vendors will reach $515 million by 2004, up from $250 million this year.
According to a report from Yankee, technological developments in wireless and mobile devices have the potential to transform the delivery of service over the next two to three years. Enterprises looking for new field services products and features will also benefit from increased competition, including products coming from large customer relationship management vendors such as Oracle Corp. and Siebel Systems Inc.