HP is now offering Exstream for Healthcare Providers to help reduce patient readmissions and its Distributed Workflow Solution to streamline scanning of paper-based records.
Hewlett-Packard has launched an effort to help hospitals reduce
patient readmissions by using the company's Exstream for Healthcare
Providers communications software.
Announced on May 3, Exstream is a platform that delivers customized
communications to patients when they're discharged, including
medication instructions and schedules for rehabilitation. The patient
been discharged to their home, nursing home or other facility.
One in five Medicare patients (19.6 percent) are readmitted to a
hospital within five days, and 34 percent within 90 days, according to
a New England Journal
of Medicine study
In addition, Medicare pays reduced fees to hospitals when patients are readmitted.
"There's a huge problem in the health care arena around avoidable
rehospitalizations," Avi Greenfield, HP's product manager for Exstream,
told eWEEK. "A lot of research shows that many of those
readmissions are based on breakdowns in communications between
people are transferred from hospitals to other types of health care
Patients are often unable to understand doctors' follow-up instructions,
noted. Instructions are often in a different language than the patient can
comprehend. "If people aren't able to understand those post-care
instructions, then they're more likely to be readmitted to the hospital,"
Exstream can transfer data from a hospital's back-end databases and
produce discharge documents and follow-up communications, Greenfield
Patients can choose the language and delivery model, including reminders through a secure Web portal, SMS, email or voice mail.
Discharge documents produced by Exstream can include a medication schedule, as well as information on side effects, the healing
process, a follow-up appointment schedule and contact information for health practitioners.
Exstream is compatible with a hospital's existing IT infrastructure, such as an SOA (service oriented architecture), and allows
staff to view data in EHRs (electronic health records)
and other health
The platform is currently used in the insurance, financial services
and telecommunications industries. In addition, health care companies
such as Aetna and Humana have employed Exstream to create documents
such as explanations of benefits and billing statements, according to
On May 3 HP also announced a product called Distributed Workflow Solution for Healthcare, which streamlines document scanning of
paper-based medical records throughout a health care organization and compiles orders
With many health care facilities still relying on paper-based records, Distributed Workflow allows them to scan, autoindex and
feed them right into an EHR, Randy Hickel, a health care consultant at HP, told eWEEK.
Departments such as emergency rooms and pharmacies can scan the
clinical documents and distribute the data throughout the hospital
"Hospitals will use this technology for both distributed scanning as well as centralized batch scanning," Hickel noted.
In centralized batch scanning, a central medical records department scans the documents and adds them to EHRs.
The workflow application scans lab reports, X-rays, CT scans and arthroscopic images and can create a complete "longitudinal"
health record, Hickel explained.
Distributed Workflow will incorporate Hyland Software's OnBase
content management suite, which creates a central repository for
electronic and paper-based documents and automates the workflow for the