Self-service kiosks are challenging the traditional roles of administrative clerks, sign-in sheets, payment-collection lines and paperwork in medical offices. Check-in machines from companies such as CTS (Connected Technology Solutions) and Phreesia can be found in hospitals, clinics and doctor's offices, while kiosks from SoloHealth are appearing in supermarkets and pharmacies to allow patients to conduct basic self-exams. Check-in kiosks pull personal info such as names and addresses from EHRs (electronic health records), ask patients questions about their medical histories, verify insurance information, schedule appointments, perform signature capture and take payments. CTS and SoloHealth units can stand upright, while Phreesia makes a tablet-size WiFi-connected device. The SoloHealth Station allows patients to screen themselves for diabetes, obesity, hypertension and vision problems. In this slide show, eWEEK takes a look at the various self-service health care kiosks on the market from CTS, Phreesia and SoloHealth.
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Health Care Kiosks Streamline Patient Access to Check-Ins, Screenings
by Brian T. Horowitz
CTS Patient PassPort Express
The CTS Patient PassPort Express achieved 5 million patient check-ins from 2007 to 2010. The kiosk has a touch-screen as well as optional electronic signature pads to sign documents and make credit card payments.
CTS Registration Express for CCHMC
The upright CTS check-in kiosk at Cincinnati Children's Hospital features the electronic signature pad, credit card reader and touch-screen display. CCHMC serves infants, children and adolescents.
CTS Counter Patient PassPort Express
CTS offers floor, wall or desktop (pictured) kiosks. CTS plans to introduce a wheelchair-compatible model at the HIMSS11 conference Feb. 20-24 in Florida.
CTS Nemours Patient PassPort
CTS customized this kiosk for Nemours, a pediatric system with clinics in states such as Delaware, Florida, New Jersey and Pennsylvania.
PhreesiaPad
The orange tablet-size PhreesiaPad features a slot for credit cards, so patients can take care of payments. It also connects to WiFi to pull EHR data. Chaim Indig, Phreesia's CEO, prefers the tablet size to "the big, bulky standing machines" because the tablets are easier to service, he told eWEEK.
Sitting with the PhreesiaPad
The PhreesiaPad allows patients to sit and check in rather than waiting on line for an administrative clerk. Phreesia uses a payment-processing infrastructure from global payment processor Elavon.
SoloHealth Station
It doesn't replace an actual exam with a doctor, but the SoloHealth Station allows visitors to grocery stores or pharmacies to screen themselves for distance vision, blood pressure, weight and BMI (body mass index). A touch-screen and interactive videos make the process easy.
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See All Slideshows
Self-service kiosks are challenging the traditional roles of administrative clerks, sign-in sheets, payment-collection lines and paperwork in medical offices. Check-in machines from companies such as CTS (Connected Technology Solutions) and Phreesia can be found in hospitals, clinics and doctor's offices, while kiosks from SoloHealth are appearing in supermarkets and pharmacies to allow patients to conduct basic self-exams. Check-in kiosks pull personal info such as names and addresses from EHRs (electronic health records), ask patients questions about their medical histories, verify insurance information, schedule appointments, perform signature capture and take payments. CTS and SoloHealth units can stand upright, while Phreesia makes a tablet-size WiFi-connected device. The SoloHealth Station allows patients to screen themselves for diabetes, obesity, hypertension and vision problems. In this slide show, eWEEK takes a look at the various self-service health care kiosks on the market from CTS, Phreesia and SoloHealth.