Lexmark Develops BPM Apps for Health Care

By Brian T. Horowitz  |  Posted 2011-11-21 Print this article Print

title=Health Care Opportunities} 

"People are looking at the opportunity in health care, and Lexmark is probably seeing the writing on the wall," Moore said. "They're only going to make so much money in the future on printers, and [health care] is one of those high-growth opportunities."

To expand the company's opportunity in the enterprise application field, Lexmark plans to leverage Pallas Athena's experience in BPM in the life science, government and insurance areas to create new BPM products for health care.

"I think some of the business process tools we're going to be bringing will be a huge benefit to [health care facilities]," Rooke said. "Hospitals are a series of processes-patients in and patients out. All the processes there are absolutely critical, not only from an efficiency [standpoint], but from a compliance [perspective], and all the other things hospital administrators are dealing with today."

On-Premises and Cloud

Lexmark's products will be geared to both on-premises and cloud environments, Rooke said.

The company has already reached 30 percent of the health care market with existing products, including its fleet-management platform and ECM, according to Marty Canning, Lexmark's executive vice president.

"Some of the largest hospitals in the country use our technology, not only for admissions but also for patient records," said Scott Coons, vice president of Lexmark and president and CEO of Perceptive Software.

New products will build on Lexmark's smart multifunction printer (MPF) and ECM products, said Canning.

Lexmark's Perceptive Software unit has developed ImageNow, which is an ECM product that integrates data and can connect to a hospital's electronic health record (EHR)-also known as EMR (electronic medical record)-platform.

ImageNow integrates with EHRs by using Lexmark's "patented integration technology" called LearnMode, Coons said. "It's a weird term, but it's a good one," he noted. "It's nonprogrammatic integration with our core systems."

ECM technology in ImageNow combines the user interface of Lexmark's MPFs to facilitate the collecting of content.

"What we've done is taken Lexmark hardware and the power of the e-Task interface along with our software and workflow engine and combined those together to aid in the process of collecting enterprise content in support of admitting a patient," Coons said. E-Task is a customizable entry point for users on Lexmark MPFs, and it can carry out multiple steps with a single button push.

Although ImageNow can't replace an EHR or application, it can connect all the structured data in EHRs with unstructured data, or data silos, such as loose paper forms, lab reports, explanations of benefits and radiology images.

Brian T. Horowitz is a freelance technology and health writer as well as a copy editor. Brian has worked on the tech beat since 1996 and covered health care IT and rugged mobile computing for eWEEK since 2010. He has contributed to more than 20 publications, including Computer Shopper, Fast Company, FOXNews.com, More, NYSE Magazine, Parents, ScientificAmerican.com, USA Weekend and Womansday.com, as well as other consumer and trade publications. Brian holds a B.A. from Hofstra University in New York.

Follow him on Twitter: @bthorowitz


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