At Your Self-Service

 
 
By eweek  |  Posted 2008-11-26 Email
 
 
 
 
 
 
 
 
 

Self-service technologies are fast becoming the norm in many industries, and companies can leverage the tools and platforms to implement self-service for their employees and customers. A successful deployment can cut costs and reduce headcount and overhead To avoid pitfalls and false starts, though, self-service should focus on the customer or user experience. This video outlines some tips and ideas for a successful self-service plan.


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