IT & Network Infrastructure : Data Center Performance, Availability Monitoring: Top 10 Misconceptions
You Only Need Real or Synthetic User Monitoring
Depending on the situation, several end-user monitoring technologies are required to communicate the relevant information to the right people at the right time with critical information that contributes significantly to the overall success of the business. Using all three categories of end-user monitoring technologiessynthetic monitors, real user monitors and business transaction monitorscaptures the customer experience across complex transactions and provides the information needed to accelerate problem isolation and resolution.
Enterprises need to provide an efficient and memorable "customer experience" for Websites and online applications that serve the public as well as partners. We're talking mostly about retail, social networking, educational, financial, human resource and health-care applications. To keep the Web experience optimal in highly competitive markets, IT managers must monitor Website, application, and data center performance and availability on a 24/7 basis. A set of best practices in running these sites becomes important, as does advice from others who have "been there and done that." Shane Pearson, vice president of product marketing at Hewlett-Packard's software division, is one of those people. Pearson, who is responsible for managing the operations management product portfolio at HP, offers some insights about common misconceptions in this area.