IT & Network Infrastructure : Data Center Performance, Availability Monitoring: Top 10 Misconceptions

By Chris Preimesberger  |  Posted 2012-01-09 Print this article Print
You Only Need Real or Synthetic User Monitoring

You Only Need Real or Synthetic User Monitoring

Depending on the situation, several end-user monitoring technologies are required to communicate the relevant information to the right people at the right time with critical information that contributes significantly to the overall success of the business. Using all three categories of end-user monitoring technologies—synthetic monitors, real user monitors and business transaction monitors—captures the customer experience across complex transactions and provides the information needed to accelerate problem isolation and resolution.
Enterprises need to provide an efficient and memorable "customer experience" for Websites and online applications that serve the public as well as partners. We're talking mostly about retail, social networking, educational, financial, human resource and health-care applications. To keep the Web experience optimal in highly competitive markets, IT managers must monitor Website, application, and data center performance and availability on a 24/7 basis. A set of best practices in running these sites becomes important, as does advice from others who have "been there and done that." Shane Pearson, vice president of product marketing at Hewlett-Packard's software division, is one of those people. Pearson, who is responsible for managing the operations management product portfolio at HP, offers some insights about common misconceptions in this area.
Chris Preimesberger Chris Preimesberger was named Editor-in-Chief of Features & Analysis at eWEEK in November 2011. Previously he served eWEEK as Senior Writer, covering a range of IT sectors that include data center systems, cloud computing, storage, virtualization, green IT, e-discovery and IT governance. His blog, Storage Station, is considered a go-to information source. Chris won a national Folio Award for magazine writing in November 2011 for a cover story on and CEO-founder Marc Benioff, and he has served as a judge for the SIIA Codie Awards since 2005. In previous IT journalism, Chris was a founding editor of both IT Manager's Journal and and was managing editor of Software Development magazine. His diverse resume also includes: sportswriter for the Los Angeles Daily News, covering NCAA and NBA basketball, television critic for the Palo Alto Times Tribune, and Sports Information Director at Stanford University. He has served as a correspondent for The Associated Press, covering Stanford and NCAA tournament basketball, since 1983. He has covered a number of major events, including the 1984 Democratic National Convention, a Presidential press conference at the White House in 1993, the Emmy Awards (three times), two Rose Bowls, the Fiesta Bowl, several NCAA men's and women's basketball tournaments, a Formula One Grand Prix auto race, a heavyweight boxing championship bout (Ali vs. Spinks, 1978), and the 1985 Super Bowl. A 1975 graduate of Pepperdine University in Malibu, Calif., Chris has won more than a dozen regional and national awards for his work. He and his wife, Rebecca, have four children and reside in Redwood City, Calif.Follow on Twitter: editingwhiz

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