Dell to Acquire MSP Platform Provider SilverBack

 
 
By Jessica Davis  |  Posted 2007-07-18 Email Print this article Print
 
 
 
 
 
 
 

The acquisition will position Dell as a managed services platform provider.

Dell plans to acquire SilverBack Technologies, one of a handful of leading managed service platform companies offering IT monitoring and management services through resellers, the company announced today. The move comes two months after the Round Rock, Texas-based PC maker, which built its business on direct sales of PCs to customers, announced that it would create a formal channel program. The channel program announcement followed declining market share for the company as well as rampant reports of poor customer service and support. To counter its slide, Dell made significant moves early this year starting with the reinstatement of its founder Michael Dell as CEO. Since then the company has reshuffled executives, said direct sales were not a religion, and started selling its PCs in Wal-Mart.
Dell said in a statement that todays SilverBack deal was part of its ongoing strategy of "IT simplification." The company did not disclose terms of the deal and a spokesman declined to provide further comment on either when the deal might close. SilverBack will fall under Dells services division, the spokesman said.
Dell also declined to comment on whether the deal would be one of many, or whether it would be a one-off strategic move for the PC maker in the managed services space. The spokesman said the company planned to grow both organically and through acquisition, but declined to say if subsequent acquisitions would be in the channel space. Click here to read about Microsoft adding e-mail, Sharepoint and desktop management to its 2-year-old managed services line. Bill Stewart, vice president of marketing at N-able Technologies, one of Silverbacks competitors, wondered if Dell purchased SilverBack to entice partners still searching for an MSP solution.
"What will be interesting is to see if Dell will use SilverBack as part of [its] own solution in competition with the MSP channel, like [its] recent Vostro announcement, or [if it] will they use SilverBack as way of wooing the channel." Stewart said. SilverBack, based in Billerica, Mass., announced a distribution partnership with San Jose, Calif.-based Bell Micro last fall. Dell has not released financial statements in more than a year due to both internal and external investigations of accounting irregularities within the company. In a deal struck last week, Dell narrowly avoided delisting from the NASDAQ stock exchange due to its failure to file its reports.
 
 
 
 
Jessica Davis covers the channel for eWeek and Channel Insider. Her technology journalism career began well before anyone heard of the World Wide Web and has included stints at Infoworld, Electronic News/EDN, and the Philadelphia Business Journal. Her work has also appeared on CNN and Forbes.com. She has covered hardware, software and networking, as well as the business side of technology. She has won several journalism awards, including a national ASBPE award for best staff-written column, and was named Marketing Computers hardest working tech journalist on their inaugural list of top tech journalists. Jessica can be reached at jessica.davis@ziffdavisenterprise.com
 
 
 
 
 
 
 

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