Hewlett-Packard is looking to give owners of smaller data centers access to
the same services available to their larger counterparts.
HP on Feb. 24 rolled out a portfolio of new services that bring
the vendor’s enterprise-level offerings to SMBs with data centers of less than
5,000 square feet.
The move will help these companies take advantage of such
technologies as virtualization and cloud computing even though they have
significantly smaller IT staffs, according to Ian Jagger, worldwide marketing
manager of HP infrastructure and operations in HP's Technology Services
business unit.
It also will mean that the IT staffs with SMBs will be able to
spend more of their time and money on innovation and less time on managing and
maintaining the data center infrastructure. Right now, HP estimates that 90
percent of IT budgets is spent on such chores, with only 10 percent available
for innovation.
SMBs were harder hit by the budget cuts and resource squeezes
brought on by the global recession, Jagger said in an interview, and it’s going
to take them longer than larger enterprises to take advantage of the recovery.
With this in mind, HP wants to not only help out with these new
services, but also offer a number of options for paying for them.
“No other vendor can tell this kind of engineering services
story, much less take it down [to the midmarket],” Jagger said.
HP also wants to package the services in such a way as to make
it easier for the channel to resell them, he said.
The services are designed to enable the owners of these small
and midsize data centers to take advantage of the benefits of virtualization
and cloud computing without having to grow their IT staffs.
Included in the services are HP’s Multivendor Support Services,
which help businesses manage heterogeneous data center environments, and
Insight Remote Support, which offers around-the-clock monitoring, diagnostics,
and problem prevention and resolution. It not only works with HP servers and
storage devices, but also with systems from IBM
and Dell, HP ProLiants running Sun Microsystems’ Solaris OS, and networking
gear from Cisco Systems.
HP’s Active Chat offering gives the SMBs real-time Web support
on certain HP servers and storage products. The new service brings Active
Chat—already offered on PCs—into the data center, and gives an alternative to
phone support.
“They have limited staff and limited time,” said Dionne Morgan,
worldwide solutions marketing manager for HP Technology Services. “They may see
this as a more efficient way to receive support.”
HP also is offering training symposiums to help improve the
effectiveness of data center staff, and assessment services for smaller data
centers in such areas as infrastructure capabilities and energy efficiency.
HP also is streamlining the purchasing options through channel
partners or from HP.
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