Four Steps to the Dynamic Data Center
Four steps to the dynamic data center
Step No 1: Automating and integrating service catalog and service request delivery
While a service catalog publishes standardized IT offerings, it is only as effective as the technology and processes it supports. Too often, enterprises are marred by multiple request portals and inconsistent procedures that leave internal customers confused and frustrated. Systems backed by e-mail communications and ticket applications feel like black holes because there is no visibility into status for users and an abundance of redundancies and time lags on both sides.
What's more, this lack of standardization creates a situation where every request is treated as entirely new, leading to a tendency to reinvent the wheel and an IT environment where inconsistency and unapproved configurations are the norm-and the cost of delivery is high.
The answer is to first empower users with self-service capabilities that create necessary structure and enrich the overall experience in such areas as incident management, knowledge management, support automation, labs on demand, service requests, and subscription and request fulfillment and provisioning.
Step No. 2: Ensuring process automation across the enterprise
Once the comprehensive, underlying service technologies are in place, companies can cross business units and domains in order to orchestrate processes beyond IT and into the departments and functions necessary for execution. All necessary tasks, communications and status can be facilitated, managed and viewed throughout the enterprise from a centralized location, delivering a single version of truth. This helps to coordinate and control work efforts. This also reduces the time it takes to provision physical server and virtual machines. It provides the necessary foundation for orchestrating service delivery across complex environments consisting of the cloud, service providers, suppliers and customers.