What to Look for in a Service Provider
What to look for in a service provider
When looking for a service provider, look for those that invest in the best tools and people. One way users can further minimize unit-related failures is to institute a comprehensive, preventive maintenance program that is implemented by OEM-trained technicians. It's safe to say that a service provider should be considered a candidate to be your partner if they:
1. Can guarantee a quick response time,
2. Have expertise on the equipment you own (to be able to fix the equipment right the first time),
3. Guarantee parts availability,
4. Invest in their engineers through comprehensive training programs and provide them with the most advanced tools and instrumentation available,
5. Have a solid safety and compliance record,
6. Can give you a holistic view of your data center through the breadth of their offerings.
Today, because some of the leading service providers have such advanced equipment and top-notch technicians, situations can be rectified without sending a technician on-site. With a well-planned strategy, data center managers can work with qualified engineers to ensure that the data center is accessible to service technicians, without impacting availability.
As they say, change is inevitable, even in the data center. Technology is changing every hour, minute and second of the day; this is something that can't be debated. A comprehensive service program that involves maintaining, assessing and monitoring equipment is simply critical.
Luckily, the aforementioned situation in the Northeast was alleviated quickly, with little impact. However, the situation could have been much worse, possibly putting innocent lives at risk. Today, that 911 call center is not taking that risk. They now have a comprehensive service program which provides peace of mind in their system-something all data center managers should have in this technology-based economy.
Frank Bibens is President of Emerson Network Power's Liebert Services business. Prior to joining Emerson Network Power in November 2006, Frank spent 28 years in a variety of service-related management positions with the General Electric Company (GE), including general manager of the global operations and maintenance business for GE Energy. Frank's areas of expertise include precision cooling, computer room air conditioning, high density cooling, energy efficiency, uninterruptible power supplies, power generation and distribution, power protection, data centers, data center monitoring, and data center professional services. Frank is a member of the Association for Services Management International. He received his Bachelor's degree in Marine Engineering from Texas A&M University. He can be reached at firstname.lastname@example.org.