IBM helps Shell create its Global Terminal Automation System, a new e-learning tool.
announced a partnership with Shell that has transformed the way the oil and gas
company trains employees on its new automated system for loading fuel onto
trucks, barges, trains and pipelines.
IBM is working
with Shell to increase the efficiency and effectiveness of training by helping
1,000 employees in 13 countries improve their decision-making skills, while
building their knowledge of the fuelling automation system, called the Global
Terminal Automation System.
training solution is a new e-learning tool, designed to provide Shell employees
with an on-demand, interactive and hands-on environment that re-creates typical
fueling scenarios in a safe learning environment. The e-learning tool was built
through collaboration between Shell experts, a team of IBM consultants and
e-learning developers. It provides a long-term learning solution for GTAS,
eliminating the need to fly in experienced users to provide training, Shell
The tool tests
staff by providing typical scenarios they may have to deal with-a truck
driver's pass code failing to lift a barrier for instance. The employee then
goes into the system, checks available information and resolves the problem.
User scores and response times are stored to provide Shell with data insight on
the results that employees are achieving. This also enables Shell to identify
which users require additional support and training.
predominantly used classroom training before the pilot," Jeroen Ravelli
and Rivhu Khan of Shell Distribution, said in a statement. "However,
working with our partner IBM, we explored the cost and learning benefits of
developing an online e-simulation-rather than flying trainers around the world
to deliver face-to-face training. This had the potential to bring interactive learning
direct to the terminal-control centers and make the training more realistic and
phase of implementation began last year, IBM said. The e-learning tool will be
used in Brazil, the United Kingdom, Norway, Germany, Belgium, Netherlands,
Luxembourg, Turkey, Italy, Denmark, Malaysia and Oman. The tool has been
translated into several languages, including Brazilian Portuguese, German,
Italian and Turkish.
objective of the learning solution was to enable Shell to up-skill its
employees in a smarter and more efficient way," Andi Britt, organization
and people lead at IBM Global Business Services for the United Kingdom and
Ireland, said in a statement. "The GTAS e-Learning demonstrates IBM's
commitment to deliver the highest quality services and the most advanced and
innovative technologies to its clients."