The merits of trying

By Lynn Haber  |  Posted 2006-06-05 Print this article Print

before you buy"> "LRMC could try a multifunction unit and if they liked it and purchased three more, they get the first unit for free," said Vester. He matched the medical centers print requirements to HP LaserJet 4345mfp, with black-and-white printing and copying, analog fax, scan to e-mail, and document finishing functions. He configured the device for the network and installed two units in two departments for 90 days.

While LRMC orders the units directly from the HP B2B Web site, SolutionOne takes possession of the device, handles delivery, setup and configuration, and ensures the products are up and running.

"Theres no semi truck dropping boxes off at the customers location," said Vester.

For vendor HP, its all about customer choice.

"We want to make sure that our customers have many ways to acquire new products from us," said Tom Codd, director of marketing with HPs LaserJet business. "A lot of our customers have relationships with our channel partners because theyre local and can be there for the customer," Codd said.

In October 2005, LRMC purchased four HP LaserJet 4345mfp units and one HP LaserJet 4730mfp color unit. In January 2006, the medical center purchased an additional five HP LaserJet 4345mfp units and two more HP LaserJet 4730mfp units. LRMC has another half-dozen HP LaserJet 4345mfp units on order, which will replace copiers as they come off of their lease.

Codd points out that at LRMC the concern is more about distributed printing versus copying.

According to Banks, LRMCs immediate goal is to reduce leased copiers by 20 to 30 percent within a year, which means retiring units as leases expire. The organization is also getting rid of most of its DeskJet printers. The organization moved from personal print devices to workgroup devices.

"When we look at a print environment to determine which devices are a good fit, we look at right placement, right usage and group usage versus individual usage," said Codd.

The HP 4345mfp units are a good fit for LRMC, said Vester. "They needed the all-in-one copy and fax feature, which allows users to digitally send documents and data," he said, something the hospital wasnt doing before, since its devices werent on the network.

LRMC resorted to an internal courier service for interoffice mail.

"We can now scan a document and send it via e-mail, which will allow us to initially reduce the courier service by 30 percent," said Banks, noting that a 60 percent reduction service is a more realistic goal.

According to Vester, the HP units were well-received, since they met all of the medical centers criteria. The IT department had some in-house staff that had become HP-certified, who are able to maintain the new devices. And, because Vester had previously installed the HP 9200c Digital Sender for imaging, learning how to use the new multifunction devices was easy for users, he said.

Once Banks placed orders with HP, Vester arranged delivery, rollout, network configuration and installation. Working with LRMCs IT department, installation of the units took approximately 35 minutes each, he said.

"As we progressed with the installation, we consolidated fax lines by sending documents from the multifunction printers to a fax server," said Vester. This scenario, reportedly, enables HIPAA compliance for faxing.

The IT service provider also installed HPs Web Jetadmin, a free Web-based print management solution that helps optimize device use, control color costs and streamline supplies management by enabling remote configuration, monitoring and troubleshooting of network printers and associated print infrastructure components, according to HP.

"Now, our printing infrastructure is organized, HIPAA compliance is easier, were meeting our objectives and expect to see even greater financial savings over time," said Banks.

Lynn Haber is a freelance writer in Norwell, Mass. Contact her at

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