By Larry Dignan  |  Posted 2004-04-01 Print this article Print

To Bring Offshoring Onshore"> What You Should Do To BRING OFFSHORING ONSHORE

Think ahead. Assume future legislation will force you to disclose offshore outsourcing to customers and develop an internal contingency plan.

Revise contracts. Many offshore-outsourcing contracts are multiyear with few termination points. Renegotiate flexible terms in case you need to insource.

Forecast reaction. Conduct surveys to get a base assumption of how many customers will opt out of products or services derived from offshore work.

Build redundancy. U.S. call centers that overlap with India operations can double as business-continuity sites. Consider inexpensive rural areas in the U.S.

Business Editor
Larry formerly served as the East Coast news editor and Finance Editor at CNET News.com. Prior to that, he was editor of Ziff Davis Inter@ctive Investor, which was, according to Barron's, a Top-10 financial site in the late 1990s. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism.

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