CMDB Market Growing Among Mature Enterprises
One customer cited projected savings of $3.6 million in recovered revenue due to improved change processes using the CMDB, Forrester reported.
In the interviews, key benefits of using a CMDB were identified, including providing a service-oriented view of the IT infrastructure; making IT more responsive to business needs; facilitating and accelerating adoption of ITIL standards; and sharing critical IT data across functions.
"As ITIL-and especially ITIL V3-are gaining in popularity as a means to a better and more efficient IT operation, the CMDB, and especially application to infrastructure mapping as part of the CMDB, becomes a key element of any management strategy," Forrester analyst J.P. Garbani told me.
The market so far was strongly concentrated on two processes from ITIL V2: incident and problem management, and change and configuration management, Garbani said.
"We see now that the whole ITIL implementation is dependent on accurate and precise CMDB information. Significantly, two years ago we saw the CMDB as a foundation that had no value by itself and that should be paired with other management products. This perception has changed and the CMDB has been taking a life and a market of its own," Garbani said.
"We do see a lot of interest about CMDB, with a number of projects under way, but few actually completed. It seems that the main issues are around application dependency discovery and the population of CMDB."
Garbani said the CMDB is a fast-growing market, but the concept is more often adopted by enterprises "reaching a certain level of maturity."
"The CMDB and service management question comes in when enterprises have passed the stages of pure infrastructure and application management," Garbani said. "It could be correlated to the size of the enterprise. But I would think that it is more correlated to the enterprise dependency on IT; verticals like banking, insurance, financial services which are strongly dependent on IT performance are the leading markets for the CMDB."
Prior to implementing a CMDB, customers managed their IT with a variety of disparate tools, each of which maintained its own independent data sets and logical views of the IT infrastructure.
After the implementation, customers reported in the study key business benefits that included easier integration of merged assets, support for growth initiatives by allowing revenue and productivity applications to be implemented faster, and improved business continuity and planning for backup sites.
To view the full text of the Forrester study, go here (PDF).