Capitulating in the face of a firestorm of criticism from consumers and lawmakers, Time Warner Cable decides to drop plans to test consumption-based billing for broadband customers.Caving under pressure from consumers and Congress alike, Time Warner Cable
said April 16 it would drop plans to begin consumption-based broadband billing
trials in summer 2009 in four U.S.
markets.
"It is clear from the public response over the last two weeks that there
is a great deal of misunderstanding about our plans to roll out additional
tests on consumption-based billing," Time Warner Cable CEO
Glenn Britt said in a statement. "As a result, we will not proceed with
implementation of additional tests until further consultation with our
customers and other interested parties, ensuring that community needs are being
met."
Time Warner had planned a four-city test of the pricing scheme that would offer
a basic tier of Internet access capped at 1GB per month for $15, with an extra
$2 for every additional gigabyte. Time Warner also planned to offer
higher-capacity plans ranging from $29 to $75, each with overage fees. Under
the plan, the highest possible Internet bill would be $150 per month, more than
double what current Time Warner customers typically pay for unlimited usage.
The company is currently testing the pricing scheme in Beaumont, Texas, and had
planned to launch trials Rochester, N.Y.; Austin and San Antonio, Texas; and
Greensboro, N.C.
The pricing scheme drew a firestorm of criticism from customers, Internet
advocacy groups and lawmakers, including Sen. Charles Schumer of New York, who
said he didn't want his constituents used as guinea pigs for Time Warner's
pricing schemes. Rep. Eric Massa, who represents the Rochester area, vowed legislation to curb tiered broadband billing, particularly
in areas where a broadband provider owns a monopoly on service.
"While we continue to believe that consumption-based billing may be the best
pricing plan for consumers, we want to do everything we can to inform our
customers of our plans and have the benefit of their views as part of our
testing process," Britt said. "We look forward to continuing to work
with Senator Schumer, our customers and all of the other interested parties as
the process moves forward, to ensure that informed decisions are made about the
best way to continue to provide our customers with the level of service that
they expect and deserve from Time Warner Cable."
The consumer Internet advocacy group Free Press, which led a letter-writing
campaign opposing the pricing plan that resulted in 15,000 protest letters,
hailed Time Warner's decision.
"We're glad to see Time Warner Cable's price-gouging scheme collapse in
the face of consumer opposition. Let this be a lesson to other Internet service
providers looking to head down a similar path," Timothy Karr, campaign
director of Free Press, said in a statement. "Consumers are not going to
stand idly by as companies try to squeeze their use of the Internet. This is a
major victory, but the fight for a fast, open and affordable Internet is far
from over."