Vendors Get Low Grades When It Comes to Managed Services
Opinion: Vendors are still lacking in support when it comes to helping VARs transition to managed services.When you consider the number of platitudes that channel executives tend to throw around about their support for the channel and the actual amount of vendor support there is for managed services today, you cant help but wonder if most of the vendors really are that clueless or just cant seem to get out of their own way to actually do something meaningful. The lack of vendor support for solution providers that have embraced the managed services business model is being brought into sharp relief after Cisco last month formally announced its managed services program.
To its credit, the Cisco program is more thought-out than anything else out there from the rest of the vendor community, so you should probably expect to see every major vendor crib aspects of the program. But it still took Cisco the better part of two years to build out a program, by which time the company discovered that the managed services model had already taken hold across a broad swath of its base of channel partners.