BMC Links IT Assets, Business Services
New tool models and visualizes how IT components support a business service and provides drill-down capability in the event of an outage.BMC Software Inc. on Monday will launch the MasterCell technology acquired last April with its IT Masters acquisition under a new moniker and with further integration into BMCs management tools. The Houston company on Monday will launch its new Service Impact Manager, which automatically links IT assets with the business services they support, detects any changes in the status of those assets and communicates the impact of those changes to targeted users, according to Mark Levy, director of product management for BMC in Los Angeles. The tool models and visualizes how IT components support a business service and provides drill-down capability in the event of an outage.
The updated software includes new bi-directional integration with the Patrol Enterprise Manager, allowing it to gather event data from the BMC event manager. It can also integrate with other event management systems, such as IBMs Tivoli Enterprise Console. BMCs Service Impact Manager also provides bi-directional integration with BMCs Remedy help desk trouble ticketing system.