Calling Small-Business, Remote Offices
Vertical Networks' new suite pushes call management features beyond the central PBX system.Vertical Networks Inc. is expanding call management capabilities available to small businesses, branch offices and retail stores with a new suite of applications for its IP PBX system. The Sunnyvale, Calif., company this week is introducing its InstantOffice Call Management Suite, which adds a set of customizable applications to its InstantOffice Integrated Communications Platform. The suite includes capabilities for call routing and queuing, IVR (Interactive Voice Response), integration with enterprise databases, and reporting on calling patterns. Many of the suites features are traditionally centralized in bigger PBX or voice-over-IP systems at a headquarters location, but Vertical Networks approach pushes those capabilities out to smaller locations so they can be better customized to local needs while maintaining centralized management, officials said.
Guidance Software Inc., in Pasadena, Calif., uses an InstantOffice system for IP telephony at its main office to support about 50 people and is interested in additional voice applications, said Josh Bell, network engineer. The company currently uses a predecessor application to the Call Management Suite for call routing and queuing, which is important for supporting customers using its forensics software products.