Does GE Have the Best IT?
From its embrace of ITIL, its clever balance between centralized and decentralized IT, and its rigorous management training, General Electric's tech team follows best practices. It's won a number of IT awards. And it's helped GE grow into a $163 billion bThe $163 billion global conglomerates information-technology strategy and performance mirror the companys corporate philosophyto be the leader in the markets in which it operates. The I.T. group follows a number of best practices. But how good is it? At General Electrics annual meeting in Greenville, S.C., in late April, Jeffrey Immelt, the companys CEO and chairman, had to deal with some contentious issues. Shareholders complained that GE was manufacturing its light bulbs offshore instead of in the United States. A conservative group pressed GE to stop giving charitable donations to groups connected with the Rev. Jesse Jackson. And some GE pensioners were less than happy with their retirement payouts.
But the overriding concern at Greenville was the companys stock performance.