Dont Take Your Eye Off the Basics
I've been covering this industry for a lot of years. Hell, I even remember the '80s.Ive been covering this industry for a lot of years. Hell, I even remember the 80s. So, its with some chagrin that I report in my final column in this space that I have discovered what drives IT purchases and upgrades in the new millennium. Its vanity. Yup. Its the need to have something cool and the need to have something that is at least equal to, if not better than, the thing your co-worker has. Perception is indeed reality, and how people perceive themselves is immensely affected by what kinds of computer systems are on their desktops, laptops or in their hands. Case in point: One IT manager told me that a few years ago, he took TCO (total cost of ownership) with the earnestness of a Boy Scout and put the kibosh on upgrades unless absolutely necessary. Even 486-based systems would be retained for employees who needed no more than that level to do their work. You can bet his TCO numbers looked marvelous.
There was just one thing: His end users hated it.