In many businesses, the process of adopting change
management software is the event that moves organizational efficiency forward. "It
can really clean up your act as a company," Duggan says. "Companies
that are notorious for bad IT systems are companies that have poor change
systems or practices."
Making change management work
In some companies change management needs a cultural shift
to work. Such companies often reward "IT heroes" who make their
reputations by fighting fires and overcoming disaster rather than those who
avert disaster by planning ahead and managing the process. Change management
systems can't help these companies unless they commit to changing that part of
Sometimes the cultural shift happens after a realization
that the company has been rescued a few too many times to continue on in the
same way. Or the shift takes place because the board or the CEO
decides that change management is necessary and issues a directive. But in
whatever case, everyone in charge of the process must agree.
Once the stakeholders agree to the necessity of change, then
they have to agree on the process. The process does not have to be a companywide
solution. In fact, it should be a limited solution that can be clearly
identified, the process of change needs to be well understood and the results
should be immediately measurable. Once the first step is taken and is
successful then the next steps can be taken, and more of the organization can
benefit from change management.
In the case of Uponor, for example, change management came
first to the IT department where the person in charge had a limited goal and a
clear path and directive, and where improvements were easy to measure. Then
other departments joined in, and eventually the company expanded change
management to its manufacturing division and its European head office.
The existence of an international standard for change
management has helped make it easier to spread the adoption of change
management. The ITIL (Information Technology Infrastructure Library)
includes a set of best practices for change management. Notably, this is not a
software standard, but rather a set of procedures, practices and concepts.
Change management software can use those practices to define how it handles
change within an organization.
But the critical thing to realize is that change management software is only
a tool that helps organizations manage change. Without a commitment to change
and a process that works, the tool is useless.