HP and partners, working with a new unified developer toolkit, will also introduce a number of new Smart Plug-Ins for OpenView, including a Smart Plug-In for integrating wireless management with Network Node Manager from Wavelink. The new VOIP option provides discovery and layout of IP telephony-specific components, and fault and performance management for VOIP, and it integrates with Ciscos Call Center to streamline administration of telephony services.In addition, HP will outline a new Web Services Management strategy to advance business agility goals. At the heart of the strategy is a new Web Services Management Engine that manages the Web services stack of hardware, operating systems, .Net or J2EE Web services, and the application. The engine works with and gathers data from OpenView Service Desk, OpenView Operations and OpenView Transaction Analyzer as well as other data sources. It is aimed at managing Web services transaction instrumentation, service-level objective monitoring and authentication. Despite the many advances, key elements required for HP to reach its vision are still missing, believes Debra Curtis, research director at Gartner Inc. in Amherst, N.H. HP has not yet consolidated reporting between multiple products, including the HP Performance View Insight product acquired nearly two years ago with the Trinagy acquisition. "You have to have the data store where you are keeping track of historical performance and service-level metrics over time to accurately make the real-time adjustments. Its a foundation element for any kind of service management," she said. Additional reporting by Carmen Nobel.
To better align IT with the business, HP will describe a common graphical interface for its OpenView Service Desk and OpenView Service Navigator that provides bus-oriented service views. HP is also bolstering the integration and correlation capabilities between those offerings to speed problem resolution in a new OpenView Service Navigator Value Pack, sources said.