How to Incorporate Mobile IM IntoYour Company

By Jack E. Gold  |  Posted 2008-01-10 Print this article Print


Multi-systems and multi-device support 

Few companies can standardize on a single mobile device (for example, RIM BlackBerry, Palm Treo, Motorola Q, Nokia E-series) throughout the entire organization. An enterprise-class mobile IM client should support multiple device types, as it provides a single, manageable and secure deployment capability, as well as offer equivalent capability to all user types within a common user interface, while also increasing the level of support available to users.


Encrypted and managed data stream 

IM systems in the public domain do not generally offer an encrypted data stream between clients. Enterprise-class systems provide a fully encrypted data stream. It is critical that, just as in desktop IM, companies deploy a mobile IM client that provides for complete data protection. 


Mobile IM gateway 

Mobile users will likely need to access a variety of IM capabilities from both internal corporate systems and public systems. It therefore must be a function of any enterprise strategy to link mobile clients to an enterprise capable system behind the firewall for security and control, but also provide a safe connection to publicly available IM systems (for example, AOL, MSN and Yahoo) if allowed by the enterprise security policy.


Jack Gold is president and founder of J. Gold Associates. He has over 35 years in the computer and electronics industries, and he is a leading authority on mobile, wireless, computing infrastructure and enterprise application strategies. He is a highly regarded expert on computer hardware, software and architecture. He can be reached at   





Jack E. Gold is the founder and Principal Analyst at J. Gold Associates, an IT analyst firm based in Northborough, Mass., covering the many aspects of business and consumer computing and emerging technologies. Jack is a former VP of research services at the META Group. He has over 35 years experience in the computer and electronics industries. He can be reached at

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