Bank on Reliability
Goal No. 4: Bank on reliability
Data services are mission-critical for organizations. The slightest of service interruptions can cost some businesses hundreds of thousands of dollars. Work with your service providers to make certain you have the right level of availability, security and network visibility for effective performance monitoring. Another option is to explore the advantages of service delivery provisioning or a fully-managed network service.
Your resolution: To ensure that end-to-end SLAs are put in place to incentivize service assurance. If you have a fully managed network, expect service transparency through 24/7 customer portals, as well as quality service and support from local experts that are stationed around the globe.
Goal No. 5: To improve user productivity
IT departments are constantly being challenged to introduce new solutions to bolster productivity from a variety of service providers that need to be monitored and managed across multiple regions and time zones. On average, an IT department is required to run and support between 20 to 100 applications on their networks, adding four to five additional applications per year to drive productivity-not a small undertaking.
Your resolution: To work with the business to identify the applications (along with the bandwidth and latency requirements) that will most likely drive productivity and collaboration across the organization. Equally important is to buy only what you need (usage-based billing); don't be forced to purchase large-bandwidth intervals unless dictated by your needs. Avoid being inundated with superfluous and bandwidth-intensive applications that won't significantly impact the bottom line.
Ted Raffetto is President of the Americas region of Reliance Globalcom. Ted has over 30 years of experience in the telecommunications industry. Prior to leading the Americas region of Reliance Globalcom, Ted spent more than 20 years serving in a number of executive management positions at Verizon (formerly Bell Atlantic), including CEO of the data solutions group, group president of business services, and president of global accounts. Most recently, Ted was a member of Vanco's board of directors and served as chairman from 2001 until 2003. Ted was CEO of Vanco U.S. from 2003 to 2005, after which he returned to a primary board position in 2006. Ted holds a Bachelor's degree in Government and Law from Lafayette College and a Master's degree in Marketing from Monmouth University. Ted also attended executive management and leadership programs at Wharton. He can be reached at firstname.lastname@example.org.