IT Asset Managers Need Strong Communication, Admin Skills: Gartner
Communication capabilities are the most important skill set for IT asset management teams, but administrative, legal and financial skills are also key.Recruiters looking for qualified IT asset managers, or ITAMs, should consider six key skills required to do a job that is ever increasing in complexity, including augmented financial, commercial and legal skills, according to IT research firm Gartner. Communication skills, including the ability to negotiate organizational politics, should be the top priority when recruiting for ITAM, the report said, as the ITAM discipline is embedded across all aspects of IT and is part of everyday IT activity. Communication with external contacts, including vendors, auditors and consultants is critical, and ITAM staff should also be required to communicate effectively with staff and management at all levels of the organization in writing and verbally, the Gartner report said. IT asset managers also must advise senior management of potential risks, provide input into decision making processes, and collaborate with other teams in the organization, such as human resources, IT security, internal audit and privacy.
"Good communicators are often good negotiators, and effective communication skills will ensure that ITAM can build the important relationships with the finance, legal, procurement and technical specialists (such as enterprise architects) required for an effective ITAM team," Victoria Barber, research director at Gartner, said in a statement regarding the report. "To meet future challenges, ITAM requires solid skills and experience in these key disciplines, and will need to strengthen its relationship with specialist teams. Critical to ITAM's ongoing success is effectively leveraging existing cross-silo expertise (for example, that of finance, legal and procurement) to ensure active engagement and collaboration with ITAM."