: MicroMuse to Tackle Scalability"> "If the object servers you have cant process data fast enough, you have to go out and buy more. Its frustrating for customers to buy a management solution and find they have to manage the management solution itself by buying additional servers and capacity just to manage the data their probes are compiling," reacted IDCs Bugala. "Having the right product architecture and processing capability within the product itself is a pressing need," he added. Along with the new release, MicroMuse is adding a new NetCool option intended to speed mean time to repair. The new Virtual Operator automates responses to common problems, freeing support personnel to work on more challenging problems.The Virtual Operator is used for each pre-processing object server implemented in a Netcool system to cut down on the number of alarms that must be processed. That helps to improve performance. At the same time, the Virtual Operator can improve mean time to repair because it can work on multiple alarms at the same time. Virtual Operator, available now on Sun Microsystems Inc.s Solaris, is $35,000. A later release will support Linux, IBM AIX and HP-UX. Related Stories:
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"There are many alarms that happen every day in an average network that a human has to take action on in exact same way every time," explained Victor Havard, product management director in Dallas, Texas. For example, a node-down message is pinged to determine if it is a valid alarm. "Thats automatically actionable. If the alarm is resolvable thru the ping, it automatically clears the alarm and a human never needs to see it," he described.