PeopleSoft Service Gauges Training ROI
PeopleSoft targets the ROI from software training.To help customers quantify their investments in its software, PeopleSoft Inc. is rolling out a service that enables companies to measure the benefits of software education and training. ROI (return on investment) for Training, which will be announced this week and is free to PeopleSoft customers, addresses three groups: project teams doing implementations or upgrades, end users needing training on a specific program, and executive-level users. The service can be used not only to develop a methodology for training and education but also as a means to measure the total cost of the programs and track the results of training.
As part of the service, PeopleSoft sends newly trained delivery managers into a company, where they lay out training plans and implement a methodology for tracking the results of educational programs. ROI for Training includes a spreadsheet tool for determining the necessary education or training to implement as part of an enterprise projectfor example, training call service agents on a new customer relationship management tool. Tools are then put in place to help track the results of the training and to hold managers accountable for any gaps.