Proactivenet Upgrades Namesake Tool
Version 5.0 of the app performance and analysis tool adds new diagnostics wizard and root cause analysis enhancements.Proactivenet Inc. next week will pick up the root cause analysis drumbeat with version 5.0 of its namesake applications performance and analysis tool. Enhancements in the latest release of the tool focus on making administration of the tool as well as problem identification and resolutions more efficient. The Santa Clara, Calif., company added a new diagnostics wizard that can automatically get relevant data from a device for use in locating the source of the problem. The Wizard executes a script on a monitored device when the tool detects an abnormality. The new release also adds root cause analysis enhancements that allow more knowledgeable IT operators to manually associate events and alarms for known problems and make those available to less skilled technicians. "Once a higher level support person does a root cause analysis, it can capture the root causes and set up an association with the solution that can be passed along to other operators," described David Langlais, vice president of marketing at Proactivenet in Santa Clara.
Proactivenet is a self-learning tool that baselines the performance of all the attributes it learns about to determine what a normal operating environment is for each attribute. "We have intelligent thresholds that follow the performance of each attribute, whether its CPU utilization, the number of SQL write requests waiting, the size of the bean pool on an application serverwe follow thousands of things," described Langlais.