Readers Respond: Get Your Hands off That Process
Readers respond to the eWEEK editorial, "Get Your Hands off That Process."The management of IT departments can be technical, and the issues that Peter Coffee cited in his Jan. 9 column are technology ones (Epicenters, "Get Your Hands off That Process.") However, IT managers are, in the final analysis, driven by non-IT management. IT managers have not done, collectively, a very good job of convincing their non-IT management of the need to upgrade systems and maintain the types of structures that, in the long run, provide for lower maintenance. Maintaining an up-to-date data model would be one of those activities, as would ensuring that the data collected and reported on is well-defined. Finally, talk about manual effort: Nearly half an IT departments staffers, typically, are engaged in some form of report writing. They shouldnt be.
Senior BI Architect