Prioritize Issues By Value Or Cost to Fix
2. Prioritize issues by value or cost to fix
Everyone knows an important part of the ScrumMaster role is "removing organizational impediments" but this is a bit of a misnomer. Impediments often need authority and budget to be removed. For this reason, in practice, a ScrumMaster must often raise impediments to management, which then considers how to address them.
Rather than presenting all issues as equal, it can be effective to help management understand which problems are causing the teams the most difficulty. Creating an "impediment backlog," a prioritized list of problems and issues the teams are experiencing, will help management weigh the potential benefits of removing an impediment against the cost (monetary or otherwise) to do so. This will help your organization make improvements in a cost-effective manner.
Likewise, remember to pick your battles. ScrumMasters and their teams often uncover a flood of impediments in the early days of the first pilot projects. Trying to resolve them all at once can be overwhelming. Instead, consider generating some quick wins by removing a few smaller impediments first. Doing so creates a pattern of success, makes management more open to hearing about issues and prepares the organization for dealing with thornier issues in the future.