Thriving Through Dis-Automation, Part II

By eweek  |  Posted 2005-06-14 Print this article Print

Opinion: Ziff Davis Internet's Jeff Angus writes that it's possible to restructure existing organizations to make processes more efficient by balancing what tasks automated systems handle and which are a human's responsibility.

In my last column, I was telling you about Savage Beast and the Westergren/Glaser model. The model approaches automation issues by establishing what mix of automation and manual work will product the greatest efficiency—not on automating everything one might be capable of automating. It parses lists of functions the way youd do it with a group of human employees