Thriving by Dis-Automation
Opinion: Business process automation is great as far as it goes, but it's gone about as far as it can. Now it's time to figure out projects that get more out of systems by adding an element often neglected within IT.
One particular segment of the IT population is driven by exuberance and other irrational motivations to automate everything; and they have reaped a lot of bottom-line victories over the last few years. But their ability to continue to deliver is tapped out.
Thats not to say the demented utopia in which all value-added processes are conducted by computers interacting only with other computers isnt a sustainable model