Thriving by Dis-Automation
Opinion: Business process automation is great as far as it goes, but it's gone about as far as it can. Now it's time to figure out projects that get more out of systems by adding an element often neglected within IT.One particular segment of the IT population is driven by exuberance and other irrational motivations to automate everything; and they have reaped a lot of bottom-line victories over the last few years. But their ability to continue to deliver is tapped out. Thats not to say the demented utopia in which all value-added processes are conducted by computers interacting only with other computers isnt a sustainable modelfor a minority of functions within a minority of organizations. For the rest of the world, Automatopia is a delusional ideal in the service of a business model that has already crested and is now dissolving as precipitously as did the Soviet Unions business model.
Exuberant automators who never question ifa process should be automated, but only how or when, are able to feed their obsession only through the availability of cheap labor which, in turn, raises the incentive for more countries to create cheap-labor IT shops.