USi Expands Its SLA Offerings
The ASP is offering performance-based service-level agreements on HR and financial planning applications.USinternetworking Inc. Monday announced a second set of applications on which it will offer performance-based service-level agreements for enterprise resource planning clients. In addition to performance-based SLAs for Microsoft Exchange, the Annapolis, Md., application service provider will offer optional performance SLAs on human resources applications such as PeopleSoft and on financial planning applications. The SLAs will guarantee agreed-upon levels of performance for such functions as user sign-on, batch processes, content searches and saves. Other options will include tracking and reporting on real-time critical business processes.
Performance metrics that the service is measured against can include the time it takes to save, the time it takes a system to respond or the time it takes for a specific type of transaction to process, according to Bryan Linscott, ERP product executive at USi.