How to Incorporate Mobile IM into Your Company - How to Incorporate Mobile IM IntoYour Company (
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Multi-systems and multi-device support
Few companies can standardize on a single mobile device (for example, RIM BlackBerry, Palm Treo, Motorola Q, Nokia E-series) throughout the entire organization. An enterprise-class mobile IM client should support multiple device types, as it provides a single, manageable and secure deployment capability, as well as offer equivalent capability to all user types within a common user interface, while also increasing the level of support available to users.
Encrypted and managed data stream
IM systems in the public domain do not generally offer an encrypted data stream between clients. Enterprise-class systems provide a fully encrypted data stream. It is critical that, just as in desktop IM, companies deploy a mobile IM client that provides for complete data protection.
Mobile IM gateway
Mobile users will likely need to access a variety of IM capabilities from both internal corporate systems and public systems. It therefore must be a function of any enterprise strategy to link mobile clients to an enterprise capable system behind the firewall for security and control, but also provide a safe connection to publicly available IM systems (for example,
AOL,
MSN and
Yahoo) if allowed by the enterprise security policy.
Jack Gold is president and founder of J. Gold Associates. He has over 35 years in the computer and electronics industries, and he is a leading authority on mobile, wireless, computing infrastructure and enterprise application strategies. He is a highly regarded expert on computer hardware, software and architecture. He can be reached at jack.gold@jgoldassociates.com.
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