NGINX delivers commercial support for the popular open-source NGINX Web server.
NGINX, pronounced Engine-X, has announced
commercial support options for companies using its open-source Web server in
This is the
first commercial offering of Nginx Inc., which was founded in July 2011 and
launched in October. The company is offering three technical-support packagesEssential,
Advanced and Premium. The support packages cover installation, configuration,
performance improvement, software maintenance, design, implementation and
optimization assistance. Consulting services are also available to assist
customers in tailoring their custom configurations or adding further features
and functionality, the company said.
small-, medium- or large-scale commercial Web installations, these offerings
will be delivered by the original creators and developers of NGINX, to provide
guaranteed levels of technical support and consulting services in cases where
the best efforts of free community support are not enough.
were designed with NGINX business users in mind, said Andrey Alexeev, director
of business development and marketing at Nginx Inc., in a statement. Whether
you are using a single NGINX instance or thousands of NGINX-based Web servers
for commercial applications, we now have direct vendor support to suit all
levels of demand. We listen very carefully to our customers, and the commercial
technical-support packages are designed to address their most common needs.
Several enterprises have already subscribed, and in the future, we will be
offering more services based on customer feedback.
rapid response and resolution of problems and incidents, including emergency
bug fixes and prioritized development. Subscribing customers will also receive
proactive notifications about major changes, security patches, new and interim
software releases, and recommendations about available updates and upgrades.
All packages can be supplied as either a 12- or three-month contract.
Subscribers to the Advanced and Premium options receive design, implementation
and optimization assistance, as well as prioritized development. Premium
subscribers will have access to an additional set of customization
adoption of the NGINX Web server as one of the top-five open-source
applications trending up, commercial customers can benefit from a service level
agreement (SLA) based on support for NGINX.
Last month, OpenLogic
released a report on open-source projects that showed that NGINX ranked as
the third-fastest growing open-source project in 2011.
the OpenLogic report, the five projects that were fastest-growing or gained the
most were, in ranking order: HBase, a distributed, column-oriented database
system built on top of Hadoop; Node.js, a platform for writing highly scalable
low-memory-usage Web server and reverse proxy; Hadoop, a framework for
distributed processing of large data sets across clusters of computers; and
Ruby on Rails, a highly scalable Web application framework.
Nginx officials said open-source community users will continue to have access
to an extensive range of free support and advice from a variety of online
resources, regarding the Web server. Documentation, knowledge base, mailing
lists and forums that give insights on how to work with NGINX, address bug
fixes, obtain workarounds and build applications are being constantly improved,
the company said. Users can also download and browse complete source code and
binary packages from NGINX Websites, report and track bug fixes and more.
the services can be found at http://www.nginx.com/support.html
and inquiries may be sent to email@example.com.
Darryl K. Taft covers the development tools and developer-related issues beat from his office in Baltimore. He has more than 10 years of experience in the business and is always looking for the next scoop. Taft is a member of the Association for Computing Machinery (ACM) and was named 'one of the most active middleware reporters in the world' by The Middleware Co. He also has his own card in the 'Who's Who in Enterprise Java' deck.