Novell Refocuses on Its Partners
Novell wants its partners to know it wants to make amends and it's offering free technical support, improved training and marketing and sales support.Novells channel partners have not been happy lately. Novell knows that, and on Nov. 19, the Linux power announced a new initiative to increase revenue and profitability for solution providers and consulting partners that specialize in selling Novell technologies. Among other benefits, Novell will offer enhanced partner education, joint marketing opportunities and free technical support for those partners demonstrating expertise in selling and supporting Novell software. Novell is also creating a new partner executive sales team that will be dedicated to partner success. Working with Novell now gives partners even more compelling options for delivering IT value to their customers, the company said. A Novell reseller based in the Southeast said, "Its about time. Troy Richardson, former president of Novell Americas, was difficult to reach and he didnt get the channel. I had hopes that Novell would be getting its act together when Richardson went and [Tim] Wolfe came in. Im still taking a wait-and-see attitude, but I like what Im hearing so far."
Novell certainly seems to be realizing how important its channel is to the companys bottom line. Ron Hovsepian, Novell president and CEO, said in a statement, "A thriving solution provider and consulting ecosystem selling and servicing Novell software is critical to us and a significant investment focus of the company."