Scalix, SugarCRM Team Up on Integration

By Peter Galli  |  Posted 2006-12-18 Print this article Print

The move lets their mutual Linux customers move between their primary Outlook desktop email client, SugarCRM software and Scalix's Linux-based Mail Server.

Scalix and SugarCRM have teamed up to offer integration that allows their mutual Linux customers to move between their primary Microsoft Outlook desktop e-mail client, SugarCRM software and Scalixs Linux-based Mail Server.

Customers will now be able to integrate their Linux-based messaging from Scalix with their CRM (customer relationship management) system from SugarCRM, using multiple versions of Microsoft Outlook, giving them an integrated, server-to-server CRM and messaging solution, the companies said Dec. 18.
This integration is enabled by Scalixs native support for Microsoft Outlook 2000, 2002, 2003, and its support for Mozilla Thunderbird clients, as well as by the Sugar Plug-in for Microsoft Outlook, which gives customers integrated functionality.
Support for the upcoming Outlook 2007 client is expected within months of its general release, currently scheduled for January, 30, 2007. Mutual customers will now be able to synchronize shared information between SugarCRM and Scalix, including contacts, calendar items and tasks, undertake e-mail archiving from the Scalix inbox into SugarCRM, and do a rules-based sync of designated customer contacts, messages and appointments. eWEEK Labs says Scalix is making enterprise strides. Click here to read more. Integration with Scalix Web Access, its AJAX Web client, is expected with the next release of the product, targeted for the end of the first quarter of 2007, Glenn Winokur, Scalixs chief executive officer, told eWEEK. While Winokur acknowledges that the majority of corporate desktops are running Outlook, he points to the fact that the Scalix "clients of choice" architecture offers users choice in client desktops and mail interfaces, so their IT departments can let them retain the familiar e-mail client they use daily, while still gaining the benefits of Linux and open source for the underlying messaging infrastructure. "Scalixs feature-to-feature support for Outlook is one of the primary reasons companies are choosing Scalix when they want a Linux-based Exchange alternative. We are seeing an increased demand for integrating best-of-breed open source solutions," he said. Winokur also confirmed to eWEEK that the company is preparing to raise a new round of funding, saying it was "in a pre-planned cycle of exploring various options for our next round of funding." Jacob Taylor, SugarCRMs CTO and co-founder, points to the convergence of the broad adoption of Outlook in the enterprise and the increasing deployment of Linux infrastructure. "Scalixs Outlook support and Linux environment directly addresses the needs of our customers," he said. Channel partners like Gordon Hubbard, the managing director of Custom Technology Australia Pty. Ltd., an Australian-based Scalix and SugarCRM VAR partner, welcomed the move, saying that this collaboration "will be a huge advantage for customers and resellers building open enterprise systems." To read more about how Scalix has contributed parts of its code to open source, click here. The integration would give customers "best of breed commercial open-source CRM and industrial-strength messaging—integrated on the scalable Linux platform. We look forward to seeing the benefits of improved integration between these two leading software suites," he said. SugarCRM also now has more than 1,000 paying customers, while Sugar Open Source, available at no cost, has been downloaded over 1 million times. The product now has more than 300 extensions and other enhancements that have been contributed by the development community. Users also like the fact that it is based on open technologies like Linux, MySQL, Apache and PHP, and that it supports multiple platforms—Microsoft Windows, Apple OS X and Linux—and has database support for Oracle, Microsoft and MySQL, said SugarCRM CEO John Roberts. "The move to commercial open source is happening at the operating system, database and application layers and customers increasingly want to be in control and to avoid being locked-in by proprietary software vendors. Commercial Open Source is an idea whose time has come," he said. The Department of Human Services for the State of Oregon, its largest state public agency with over 9,000 employees, is one such customer. Click here to read more about why SugarCRM decided to use a Microsoft license. The Department uses the Sugar Cube Appliance to manage relations with 35,000 health care providers and has achieved HIPAA compliance while reducing paper-based health care transactions and error rates. "SugarCRM was one of the great successes within DHS over the last year. We achieved HIPAA compliance and delivered a centralized and secure data set with reporting capacities that were extremely easy to use," said Bill Crowell, the CIO for the department. Check out eWEEK.coms for the latest open-source news, reviews and analysis.
Peter Galli has been a financial/technology reporter for 12 years at leading publications in South Africa, the UK and the US. He has been Investment Editor of South Africa's Business Day Newspaper, the sister publication of the Financial Times of London.

He was also Group Financial Communications Manager for First National Bank, the second largest banking group in South Africa before moving on to become Executive News Editor of Business Report, the largest daily financial newspaper in South Africa, owned by the global Independent Newspapers group.

He was responsible for a national reporting team of 20 based in four bureaus. He also edited and contributed to its weekly technology page, and launched a financial and technology radio service supplying daily news bulletins to the national broadcaster, the South African Broadcasting Corporation, which were then distributed to some 50 radio stations across the country.

He was then transferred to San Francisco as Business Report's U.S. Correspondent to cover Silicon Valley, trade and finance between the US, Europe and emerging markets like South Africa. After serving that role for more than two years, he joined eWeek as a Senior Editor, covering software platforms in August 2000.

He has comprehensively covered Microsoft and its Windows and .Net platforms, as well as the many legal challenges it has faced. He has also focused on Sun Microsystems and its Solaris operating environment, Java and Unix offerings. He covers developments in the open source community, particularly around the Linux kernel and the effects it will have on the enterprise.

He has written extensively about new products for the Linux and Unix platforms, the development of open standards and critically looked at the potential Linux has to offer an alternative operating system and platform to Windows, .Net and Unix-based solutions like Solaris.

His interviews with senior industry executives include Microsoft CEO Steve Ballmer, Linus Torvalds, the original developer of the Linux operating system, Sun CEO Scot McNealy, and Bill Zeitler, a senior vice president at IBM.

For numerous examples of his writing you can search under his name at the eWEEK Website at


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