SugarCRM has delivered Sugar 6.3, an update of its open-source CRM platform with new goodies for developers and administrators.
has announced the release of Sugar
, which the company calls a major upgrade to its Community
Announced and available as
of Nov. 3, enhancements to the company's open-source CRM platform include
support for deeper integration with third-party applications, faster feedback
for real-time collaboration, and tighter administrative control for a more
complete view of all activities and projects. Since 2004, there have been more
than 10 million downloads of Sugar and its related projects, delivering value
to more than 850,000 people at more than 70,000 organizations worldwide, the
"Being open and flexible is
in SugarCRM's heritage; we provide a free and open-source platform that
developers can use to build their own applications," John Mertic, community
manager at SugarCRM, said in a statement. "The newest release of the Sugar
platform is dedicated to our community, and provides them with more robust
tools and significant feature enhancements. It's imperative we build together,
so as the community grows, so does SugarCRM as a company."
The new Sugar 6 provides
more thorough administrative controls to users. The new mass update control
allows administrators to arrange either role-based or policy-based access,
granting a complete view of activities for better project management.
Improvements to the platform increase the ability to handle activities during
lead conversation, resulting in more flexibility during the lead conversation
process. Also, the Sugar
administrative engine now has the ability to import data, create
formulas, rename modules and manage mass updates to all modules for greater
Moreover, the latest version
of Sugar 6 can now integrate data from even more sources. Sugar 6.3 has an
enhanced Import Wizard and the ability to import Google contacts. Users can
also do more inline editing, thanks to the improved quick edit feature in
ListViews, subpanels and reports. Users can also easily import and archive
external emails into Sugar 6.3.
In addition, the new platform
allows SugarCRM's open development process to gather continual feedback from
customers and users, resulting in higher quality products designed to meet
real-world needs, the company said. For example, through the company's Open+
Developer program, Sugar 6.2.4 had a record 10 percent of the bug fixes that
came directly from community contributions, and there have been nearly 100
accepted code contributions this year, company officials said.
"By participating in the
SugarCRM Open+ Developer Program, we have had the opportunity to contribute to
code sprints and to co-innovate alongside other members of the community and
SugarCRM engineers," Vincent Rollin, CTO and co-founder of Synolia
said in a statement. "The program lets us have a larger voice in SugarCRM, and
we are effectively able to shape the future of the Sugar product family."
The new platform also offers
an upgraded Ajax user interface, resulting in an average of 40 percent
performance improvement with faster response time, SugarCRM officials said.
Users can run Sugar 6.3 both
on-premise and in the cloud, and can make unlimited changes without
restriction, the company said. SugarCRM officials said there are more than
30,000 developers and over 1,000 extension projects on SugarForge
and the Sugar community supports a growing collaboration of developers,
programmers, partners and customers.