Interact with Legacy Software
6. Interact with Legacy Software
Plus, in order to provide the best possible utility and collaboration potential, any enterprise social network will need to integrate with a business's previously existing software. "Web 2.0 tools enter a crowded space full of legacy software and processes that are difficult to displace and with which Web 2.0 software must integrate to be fully effective," G. Oliver Young, an analyst with Forrester, wrote in an April 2008 report on the enterprise and Web 2.0.
"Integration with lightweight applications like e-mail and Excel," he added, "as well as heavier applications like Web content management suites, campaign management software, portal software and customer relationship management systems, must all be addressed over time."