Cisco is partnering with ACS and Capgemini to offer its Quad enterprise social software as a hosted or managed service. Cisco also unveiled Quad 2.5, with tight integration with EMC, IBM and Microsoft.
Cisco Systems is now offering its Quad enterprise collaboration platform as
a hosted or managed service and is bringing in some partners to help with the
the Enterprise 2.0 show in Boston June 20, Cisco officials rolled out a number
of announcements around its year-old
Quad offering, including the upcoming release of Quad 2.5 which will
include tight integration with a host of content management and instant
messaging platforms from the likes of IBM, EMC
and Microsoft, and a mobile application for their Cius enterprise tablet.
the heart of the news is the new deployment models for Quad, and the
partnerships Cisco will leverage to make them happen. Moving Quad to hosted and
managed service models makes sense, but Cisco can't do it alone, Murali
Sitaram, vice president and general manager of the company's Collaboration
Software Group, said during a press and analyst briefing via TelePresence and
WebEx before the announcement.
needed the skills of others to get this out," Sitaram said.
the services arm of Xerox, will be the first company to offer the Quad hosted
and managed service in the United States
with Logicalis being the partner in the Europe and
Alphawest in Australia.
In addition, Cisco is partnering with consulting firm Capgemini to work with
customers in their deployment of Quad, including defining use cases and goals
for social collaboration, implementing the technology in their environments and
ensuring the technology is getting the best use.
analyst Erin Traudt said Cisco's decision to partner with the likes of ACS
and Capgemini makes a lot of sense as the networking giant looks to grow its
offering in the hosted and managed services arena. Traudt also pointed out that
there is a vertical element to what Cisco is doing with Quad, which she said
will help customers more easily adapt the social collaboration software to
their specific businesses. That's an important step given that businesses in
different areas will have different workflows, processes and lingo.
a greater vertical emphasis in the social software, "you're talking the same
language at that point," Traudt said in an interview with eWEEK.
officials first introduced Quad in June 2010, looking to give businesses the
same communications features found in such social media environments as
Facebook and MySpace-including profiles, updates, video communications,
Twitter-like microblogging, people searches and auto-tagging-that employees use
in their personal lives.
partnerships and integration features in Quad 2.5 extend the ways businesses
can use the technology, officials said. It also will enable companies that
might not have been able to deploy Quad within their businesses a new model to
consider. He said companies with 1,000 or more employees would find the hosted
and managed services most beneficial.
will offer access to Quad through a number of public and private cloud
scenarios. ACS runs 16 data centers
worldwide, and offers more than 57,000 MIPs of mainframe power and 30,000-plus
servers, many of them managed remotely, according to Nagesh Kunamneni, CTO
of ACS' ITO Strategy & Service
Management unit. Having Quad as a hosted and managed service will make the
software more accessible, he said.
seeing a huge trend toward mobility," Kunamneni said during the press briefing.
"Ubiquitous access to the service is becoming key."
Quad 2.5, Cisco is offering a better way to define and improve the relevance of
content users get from their professional networks, and supports attachments
and multimedia within the micro-blogging capabilities. The software also will
proactively make recommendations-such as people to follow or communities to
join-that are based on the user's activities or those of the people within the
user's network. Quad also is available on a number of mobile devices. There
already was an application for Apple's iPhone and iPad, and now there's one for
Cisco's Android-based Cius.
2.5 also offers pre-built integration with EMC
Documentum and Microsoft SharePoint 2007 content management platforms, as well
as with IBM's Sametime 8.5.1 and Cisco
Jabber instant messaging technologies.