By Michael Caton  |  Posted 2004-11-15 Print this article Print

Genesys Meeting Center does a good job of integrating core collaborative features in a moderately easy-to-use application while delivering a good set of management tools. During tests, we found that, for the most part, the Genesys service compared favorably with industry stalwarts such as WebEx Communications Inc.s WebEx Meeting Center and Microsoft Corp.s Live Meeting when it came to scheduling and running a Web conference. The Meeting Center tool set for driving meetings essentially mirrors the competitors—but with better hooks into voice conferencing via Genesys teleconferencing services.
As with Interwoven Inc.s and WebExs offerings, Genesys has separate tools for managing and running a conference. The interfaces of these tools are very similar, which will reduce confusion.
We liked the way Conference Center organizes task-oriented features, such as polling, as both menu items and subcomponents of the broader Web-conference-creation task. Building surveys, quizzes and polls takes a little longer and a few more steps than we would like, but Genesys makes it easy to repurpose such content. Conference Center does a good job of managing reports around individual Web conferences, collecting meeting, quiz and survey data from each session. We could also record and play back meetings via a downloadable playback client. During tests, managing a Meeting Center conference was a smooth process. However, navigations of the Web conferencing application became tricky as tool menus cascaded over underlying menus. One unique feature of Genesys Meeting Center is that it will keep a meeting running after the presenter closes the meeting. During tests, the service kept meetings alive for at least 15 minutes after closing, ample time for a presenter to rejoin a conference that he or she may have accidentally exited. Like Netspoke Conferencing Hub, Genesys Meeting Center is priced per minute: Prices start at 32 cents per minute and can drop to less than 10 cents per minute, depending on volume. Click here to read a review of Interwises ECP Connect.
Click here to read a review of Netspoke Conferencing Hub.
Click here to read a review of Raindance Meeting Edition. Check out eWEEK.coms for more on IM and other collaboration technologies.


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