Glowpoint Launches Lower-Bandwidth Video Service

By Matthew Hicks  |  Posted 2004-06-07 Print this article Print

The service provider reaches out to smaller businesses and offices by offering a videoconferencing service aimed at users of H.264-enabled endpoints.

Hoping to expand videoconferencing to more individuals and smaller offices, Glowpoint on Monday introduced a new class of service for its IP-based video communications. The Hillside, N.J., service provider launched its Individual Video Access service, which provides a lower-bandwidth videoconferencing service for small businesses and offices. The new service is compatible with video endpoints from such vendors as Polycom Inc., Tandberg ASA and Sony Electronics Inc. that support the H.264 video transport protocol.
H.264 provides a compression technique that allows high-quality video calls to be delivered at lower bandwidths, said Mike Brandofino, chief technology officer at Glowpoint Inc.
Glowpoints Individual Video Access service, for example, supports calls at 264 Kbps, compared to rates starting at 384 Kbps for its business-class service. Click here to read more about Glowpoints move last year into Webcasting. The new service starts at a lower price than the enterprise service. It costs $299 a month for a single connection into an office or business and for unlimited calling between Glowpoint locations within the United States, the United Kingdom, Canada and Puerto Rico. "These small businesses are saying, We want to get into the video space but dont want to spend $499 a month and spend $10,000 on an endpoint," Brandofino said. Click here to read more about Polycoms recent product launches, which also target smaller offices. Brandofino said Glowpoint has seen demand from small businesses as well as from large companies that want to add videoconferencing connections into small, branch offices or into executives home offices. For more collaboration coverage, check out Steve Gillmors Blogosphere. The Individual Video Access service also comes with a set of standard Glowpoint features, including a direct-dial video number that is similar to a phone number, support for connecting to ISDN videoconferencing users and access to a live video operator, the company said. Check out eWEEK.coms Messaging & Collaboration Center at for more on IM and other collaboration technologies.

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Matthew Hicks As an online reporter for, Matt Hicks covers the fast-changing developments in Internet technologies. His coverage includes the growing field of Web conferencing software and services. With eight years as a business and technology journalist, Matt has gained insight into the market strategies of IT vendors as well as the needs of enterprise IT managers. He joined Ziff Davis in 1999 as a staff writer for the former Strategies section of eWEEK, where he wrote in-depth features about corporate strategies for e-business and enterprise software. In 2002, he moved to the News department at the magazine as a senior writer specializing in coverage of database software and enterprise networking. Later that year Matt started a yearlong fellowship in Washington, DC, after being awarded an American Political Science Association Congressional Fellowship for Journalist. As a fellow, he spent nine months working on policy issues, including technology policy, in for a Member of the U.S. House of Representatives. He rejoined Ziff Davis in August 2003 as a reporter dedicated to online coverage for Along with Web conferencing, he follows search engines, Web browsers, speech technology and the Internet domain-naming system.

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