Helpstream Customer Service App Includes Twitter-Like Feature
Helpstream, a SAAS customer service system, is updating to include a Twitter-like feature that allows users to track information within Helpstream's online community. Twitter-like messaging and collaboration functionality has become of interest to the enterprise, as seen in Salesforce.com's Service Cloud.Helpstream, which utilizes software as a service, or SAAS, as the background of its customer service system, is deploying ActivityStream, a feature that allows users to follow others in the same manner as Twitter or a Facebook stream. Helpstream has also issued an application that integrates Helpstream communities with Salesforce.com and Oracle CRM. ActivityStream's features leverage Helpstream's core function, presenting an online community through which consumers can receive information and communicate, to integrate search and interaction with outside enterprise applications.
By doing so, Helpstream joins other enterprise application creators in inserting Twitter-like functionality into their offerings. In March, Salesforce.com added Twitter to its Service Cloud, allowing small and midsize businesses and enterprises to monitor the adoption and discussion of their newest products.