Setting Realistic User Expectations
Setting realistic user expectations
Another common theme in successful deployments was setting realistic expectations with users-especially when it came to range and connection issues. Many employees were accustomed to using traditional corded phones and had high expectations for the new UC technology.
An IT decision maker surveyed at an employee union organization said it best: "Some (users) think they can walk away with a headset as far as a hundred feet and get the same voice quality. But that's not the case. You have to be considering cubicles and walls in offices. A lot of that can interfere with the quality, so we have to explain that to them. It's not a perfect technology at this time."
Though not perfect, UC is now a mainstream solution for today's changing workforce. IT departments across industries and organizations of all sizes are currently considering deployments. As we discovered with our survey, with some thorough planning and realistic expectations, companies will be able to implement UC applications such as voice, video and mobile, and experience the benefits in a short amount of time.
Gunjan Bhow is Vice President and General Manager for Unified Communications at Plantronics. In this role, Gunjan is responsible for overall strategy and management of initiatives that enable enterprises to take full benefit of software-based communications. Gunjan brings close to 20 years of experience in rich media software and IP-based communications, covering both consumer and enterprise markets as well as software and hardware. Prior to joining Plantronics, Gunjan was vice president of marketing at Actiontec Electronics where he launched a business that extended the usage of Skype to traditional phones, mobiles and enterprises, being the first-of-kind products in each category.
Prior to Actiontec, Gunjan was director of platform product strategy at Microsoft Corporation. In this role, Gunjan led product strategy and business planning for Microsoft's digital TV software, which resulted in millions of deployments. Prior to Microsoft, Gunjan led venture capital investments for Telesystem. His focus was working on emerging mobile data solutions with wireless operators. Gunjan has spoken at conferences worldwide on digital media.
Gunjan holds a Bachelor's degree in Electrical Engineering and Computer Science from the University of California at Berkeley and an MBA from Harvard Business School. He can be reached at firstname.lastname@example.org.