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There are many systems available today that are designed to help workers manage tasks and projects, ranging from classic project management platforms to portals to SAAS-based business collaboration tools. But nearly all of these applications force users to leave the collaboration platform in which they are most comfortable—namely, e-mail. Liaise, a new product that debuted at the recent DEMOfall show, addresses this by letting users stay in e-mail—building tasks and action items based on what a user types in an e-mail. But while Liaise is intriguing, the current beta is still fairly limited and works only as a Microsoft Outlook plug-in.
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- LABS GALLERY: Liaise Leverages Outlook for Project, Task Management
By Jim Rapoza - Text Scan
As a user types an e-mail message in a Liaise-enabled Outlook system, Liaise scans the text in the e-mail to detect the KeyPoint (whether the e-mail is intended to take action or handle an issue), who the participants are (the sender and the recipients), if there is a due date associated with the task, and the priority or importance of the task. - Automatic Categorization
Liaise attempts to automatically categorize data points for the e-mail (for example, the use of words like "urgent" increases the priority of the message), but users can also click on the individual Liaise data points to manually edit them. - Customization
Users of Liaise can carry out some very basic and limited customization and settings configuration for Liaise. - Basic Info
Basic information on Liaise is accessible from the Liaise manager window. - Status
The Liaise manager window also lets users view all of their Liaise tasks and issues, as well as their status. Users can change status here or in the e-mail itself. Also, a Liaise toolbar at the bottom of the screen offers information on highlighted e-mail messages. - Getting the Message
If a user sends a Liaise-enabled message to another Liaise user, both will be full participants in a task. If a user sends a Liaise-enabled message to a user who doesn't use Liaise, the latter user will receive a normal message with some Liaise artificats intact.
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